Refund and Shipping policy

Refund and Shipping Policy for Trendza.online

1. Shipping Policy

1.1. Processing Time

All orders are processed within [insert number] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

1.2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

1.3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

1.4. Customs, Duties, and Taxes

Trendza.online is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

1.5. Damages

Trendza.online is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refund Policy

Thank you for shopping with us. We strive to provide the best products and services to our valued customers. Please review our refund policy below:

1. Material Products:

• Refunds are available for material products only if the product has not been delivered.
• In such cases, a refund claim can be made within 7 days from the date of purchase or order confirmation.
• Please ensure you contact us within the specified time frame to initiate the refund process. After 7 days, refund claims for undelivered products will not be accepted.

2. Virtual Products:

• Refunds are not available for virtual products once the purchase has been made.
• Since virtual products are delivered instantly and cannot be returned, no refunds will be issued under any circumstances.

3. How to Request a Refund:

• To request a refund for undelivered material products, please contact our customer support team with your order details.
• Our team will process your request promptly and assist you with the next steps.

Thank you for your understanding and support. If you have any questions or concerns, feel free to contact us.

3. Contact Information

If you have any questions about our Refund and Shipping Policy, please contact us:

Email: support@trendza.online